You can easily return or exchange anything you purchase from BackToSport.com.au, for any reason, within 30 days from purchase.
Once your return arrives, we will send you an email confirming the return and that your order has been refunded.
All returns will be processed within 2 business days and the refund will show on your credit card within 1-5 business days after processing.
When processing the return, please ensure products are:
- In perfect brand new condition
- Have swing tags and original packaging intact
Unfortunately, we will not accept returns on worn, damaged or otherwise non saleable products unless they arrived to you damaged or faulty.
Refunds for damaged, faulty or incorrect items
If your order arrives faulty or if it was sent incorrectly, you can choose to have the items replaced or refunded.
To submit your return please go to our Returns Portal Here
We will approve the return and will let you know how to proceed with the return. In the case of a damaged, faulty or incorrect item, you will not have to pay for the return.
We understand how difficult it can be to find the right fit when buying a brace online.
To guarantee the perfect fit and ensure you are buying the right product, we offer a 30-day exchange policy on our braces! Try the brace and send it back for another model or size for free. We'll take care of postage both ways!
This 7-day free return policy applies to:
- All sports braces, excluding Posture Medic braces
This offer gives you a chance to try the brace but not to wear it: In order to qualify for a free return, the brace must be in brand new condition, with all tags and packaging intact. We will not be in a position to offer a refund if the brace has been used.
When your return arrives ,we will proceed the refund within 48 business hours of receiving it and will send you an email to confirm. Your funds will then show on your statement within 1-5 business days.
We would recommend that you purchase the registered post option so that if your package goes missing you can track it down.